Privacy Policy
Waves for Thriving (“Company”, “we”, or “us”) prioritizes the privacy and confidentiality of the information provided by our users and governs our interactions through this Privacy Policy. This privacy policy details how we manage your personal information and the types of data we collect from individuals who visit or engage with our website www.wavesforthriving.com.au (“our Website”), as well as any other website, application, or mobile platform that links to this Privacy Policy (collectively referred to as our “Sites”).
“Other entities” refers to any third-party service providers we engage to develop and automate the services and features on our Sites, manage our email communications, automate bookings, process online payments, and any other third-party services listed here (or not) or utilized directly or indirectly through the third-party services contracted by our company.
This Privacy Policy outlines how we, along with other entities, collect certain information about you, both automatically and through actions you voluntarily take while visiting and using our Sites, including any content, features, and services, whether you are a guest or a registered user. This policy applies to the information we gather on “our Website” and through email, text, or other electronic communications between you and “our Sites.”
Please review this Privacy Policy carefully before using our Website/Sites to make informed decisions regarding your use of our sites, products, and services. By using our Website/Sites or by clicking to accept or agree to the Terms of Use when prompted, you acknowledge and consent to be bound by this Privacy Policy. If you do not agree with the Privacy Policy, you must not access or use our Website/Sites.
1. Information collection
When you visit our Sites, you may be asked to voluntarily provide personal information, such as your name, email address, physical address, and phone number, particularly if you wish to contact us or schedule a session. You may also choose to store your information for more convenient future bookings. For instance, we collect personal details when you sign up for our email list, create an account, subscribe to our services or resources, provide feedback, use the contact form, request marketing materials, or engage with us and our Sites for any other reason.
Additionally, we collect your mailing and billing information (including credit card details, expiration dates, card security codes, billing address, name, phone number, or similar information) when you schedule an appointment and choose to pay online, make an online purchase of digital or physical products, or subscribe to our online services. This information is typically processed and stored by third-party vendors (such as SetMore, NAB, Stripe, and PayPal, among others) who serve as payment processors and booking management platforms, and we do not have access to or retain your credit card details ourselves. Third-party vendors who support our business functions have their own terms of use and privacy policies. Please review these third-party privacy policies at:
https://stripe.com/au/privacy;
https://www.setmore.com/privacy;
https://www.nab.com.au/common/privacy-policy – if paying in person through EFTPOS machine
https://www.paypal.com/au/legalhub/paypal/privacy-full
Like many commercial websites, we (along with other entities such as Google Analytics) automatically gather information about your interactions with us and our Sites. This includes details such as your device, domain name, browser type and actions, Internet Protocol (IP) address, pages viewed, location, visit duration, and other related data on our Sites. It also includes your device type, the time and date of your visit, your browsing patterns on our website, any communication between your computer and our Website/Sites, and other data collected through cookies and similar technologies.
The information we collect automatically is used for statistical purposes and does not include personal information. We utilize this data to enhance our Website/Sites and service offerings. If you voluntarily provide us with personal information, our systems may link the automatically collected data with your personal information.
Use of Cookies and Device Information: Our website may use both session and persistent cookies, along with third-party analytics tools (such as Google Analytics, BRAINZ, Mailchimp, Gmail, Google Business Profile/Reviews, and Eventbrite), to analyze visitor data, connect services and reviews, and enhance our services.
We also use Google Analytics to help us understand how our customers interact with the Site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. For further details on Google Analytics and how to opt out, please visit Google Analytics Opt-Out. Opting out may limit your ability to fully access the website’s features. Additionally, we may collect or receive information from other third-party services, including social media platforms connected to our website/Sites, such as Facebook, Instagram, BRAINZ, Mailchimp, Gmail, Google Business Profile/Reviews, Eventbrite, and others. You can learn more about their privacy policies here:
https://www.facebook.com/privacy/policy/
https://help.instagram.com/search/?helpref=search&query=privacy%20policy
https://www.brainzmagazine.com/privacy-policy-terms
https://mailchimp.com/legal/prior-privacy-policy/
https://policies.google.com/privacy?hl=en-US
https://www.eventbrite.com.au/help/en-au/articles/460838/eventbrite-privacy-policy/
2. Email information
If you send us a direct email, sign up through any forms, or make a purchase using your email address, we may retain a record of your email correspondence, including your questions and our responses. We are dedicated to keeping your email address and the information shared confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not share your email address with any third parties except as permitted in the section titled “Disclosure of Your Information.” We apply the same level of security to these electronic communications as we do to other information collected through our website, mail, phone, or physical records.
Users who no longer wish to receive our newsletters or promotional communications can opt out by clicking the unsubscribe link in the email.
3. How do we use your information?
We use the personal information you provide (such as your name, email address, and phone number) to: (i) deliver the requested products and/or services, (ii) improve our overall performance, (iii) offer promotions and special deals, (iv) schedule, reschedule, or cancel appointments, (v) send you resources and digital products, and (vi) gain a better understanding of our clients’ needs to answer relevant questions related to the services available on our Website. You have the right to unsubscribe from our email list at any time or request that your information be removed from our database. We do not share your personal information with other providers unless you have given us explicit consent
As a visitor to our Website/Sites, you can participate in most activities without needing to provide any personal information. Personal details are only required when you wish to download resources or register for services. Specifically, we use your personal information for the following purposes:
4. Security of Your Information
We value your privacy and are committed to complying with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). Any personal, identifying, or sensitive information you voluntarily provide during Individual Sessions will remain confidential. This information may be stored in both physical and digital formats to better serve you and maintain a record of your history with us. With your consent, we may share this information with other professionals involved in our programs and sessions, including mentors, to improve our services and provide enhanced support.
We implement standard security practices, both internally and with our third-party service providers, to protect your information. While we believe these measures are adequate, we cannot guarantee 100% security for any method of transmission over the internet or electronic storage. Please be aware that we cannot control the security levels provided by email services. If we become aware of any security breach, we will investigate it promptly, take appropriate corrective actions if necessary, and notify the affected individual in accordance with the Privacy Act.
5. Disclosure of your information
As a general practice, we do not sell, rent, lease, or transfer any information collected, whether automatically or through your voluntary actions.
We may share your personal information with business partners involved in managing our programs or services, as well as those providing essential functions such as technical support, customer service, or marketing to facilitate the delivery of our services to you. These entities will only have access to the information necessary to perform their tasks, and only to the extent permitted by law.
In certain circumstances, we may disclose your personal information to a third party, such as an attorney or collection agency, when necessary to enforce our terms of service or any other agreement between you and our Company.
Furthermore, we may disclose your information when required by law or when we believe, in good faith, that such disclosure is necessary to protect our legal rights, or if compelled by a court or other legal authority.
Your credit card company may retain records of your transactions and purchases made through our Sites or third-party websites. We will not share any personal data with your credit card company without your consent.
We do not disclose sensitive information about you without your consent.
6. CAN-SPAM Act
The CAN-SPAM Act is a law that regulates commercial emails, setting requirements for commercial messages, granting recipients the right to opt-out of future emails, and imposing strict penalties for non-compliance.
In compliance with the CAN-SPAM Act, all emails sent by our organization will clearly identify the sender and provide clear instructions on how to contact us and unsubscribe from our mailing list. If you encounter any issues unsubscribing from future emails, please reach out to us at wavesforthriving@gmail.com, and we will promptly remove you from ALL correspondence.
7. Your Rights
You have the right to access the personal information we hold about you and request its correction, update, or deletion. To exercise this right, please contact us using the contact details provided below.
If you are located in the European Union and have certain rights under the General Data Protection Regulation (GDPR), you may request access to or deletion of your personal data stored by our Company, as well as request restrictions on how your data is processed. If you have previously given your consent for us to process your personal data, you have the right to withdraw that consent at any time, without affecting the legality of the processing that occurred prior to the withdrawal. You also have the right to object to the processing of your data and the right to data portability. To receive our emails and newsletters, you must provide affirmative consent, and you can unsubscribe at any time by using the “unsubscribe” link at the bottom of each email. If you experience any issues unsubscribing, please email wavesforthriving@gmail.com to request removal from future emails. You also have the right to lodge a complaint with a supervisory authority responsible for overseeing GDPR-related matters (for more information, visit https://gdpr-info.eu/).
We only collect the information necessary to enter into a contract with you. We will not request consent to process any unnecessary data as a requirement for entering into a contract with us. If you have any concerns or believe your personal information has not been managed in accordance with the Privacy Act, please contact us. We will make every effort to resolve your complaint directly. If you are not satisfied with the resolution, you have the right to file a complaint with the Office of the Australian Information Commissioner (OAIC). For more information on how to file a complaint, please visit the OAIC website: http://www.oaic.gov.au/.
8. Data Retention
When you make a purchase through the Sites, we will keep your Order Information in our records unless you request that we delete it.
9. Changes to the website and services
We retain the right to alter or discontinue the Website (or any part of it), as well as our offers and services, either temporarily or permanently, with or without prior notice. You agree that we will not be held responsible to you or any third party for any changes or removal of the Website or services. You will not be entitled to any compensation if you are unable to access any part of the Website, or if there is any failure, suspension, or removal of all or part of the Website.
We may revise these terms and conditions periodically. By continuing to use the Website (or any part of it) after any changes, you accept those changes. It is your responsibility to review the Terms of Use regularly for any updates. If you do not agree with any modifications, you must stop using our Website and services immediately.
10. Updates to this Privacy Policy
We retain the right to update this Privacy Policy at any time, without prior notice to clients or users, as needed for our business operations. This policy may be periodically revised to reflect changes in our practices or due to other operational, legal, or regulatory requirements.
11. Children under 13 years old
We are fully committed to safeguarding the privacy and safety of children who visit our website. Individuals under the age of 13 are prohibited from submitting any information to or through the Website. We do not knowingly collect personal data from children under 13. If you are under 13, please do not use this Website/Sites or provide any personal information. We encourage parents to educate their children about online safety and to supervise their children’s internet use. If you believe that a child under 13 has shared Personal Information with us, please contact us, and we will make every effort to promptly remove that information from our databases. If you suspect we may have any data from or about a child under 13, please reach out to us at wavesforthriving@gmail.com.
12. Copyrights
The Website includes text, graphics, logos, images, coursework, software, video or audio files, and other materials provided by or on behalf of the Company (collectively referred to as the “Content”). This Content includes the particular selection, arrangement, and design of all materials. The Company holds all rights, titles, and interests, including intellectual property rights, to the Content. You are required to retain all copyright and other proprietary notices in the original Content. You agree not to duplicate, imitate, reproduce, copy, transmit, publish, display, distribute, sell, transfer, assign, license, sub-license, publicly perform, commercially exploit, or create derivative works from this material and content, nor assist third parties in doing so. You are also prohibited from posting any part of the Content in print or digital format on any other website, social media platform, or networked computer environment for any purpose. The Content cannot be used in connection with any product or service that is not ours in any way that could create confusion among users or harmfully affect
You agree not to use the Website in a manner that could disrupt, damage, or reduce its efficiency, or otherwise impair the Website’s functionality. You agree not to attempt any unauthorized access to any part or component of the Website. You will not use the Website for any unlawful purposes and will comply with all relevant laws and regulations.
You agree that if you have any right, claim, or action against another User arising from their use of the Website, you will pursue such claim independently and without involving us.
You agree that in the event that you have any right, claim or action against any User arising out of that User’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.
DISCLAIMER OF WARRANTIES/ LIMITATION OF LIABILITY
At Waves for Thriving, we make every effort to provide accurate and complete information. However, you agree that your access to and use of the Website and its content is at your own risk. The Website content is provided “as is,” and we disclaim all warranties regarding the accuracy, completeness, adequacy, and security of the content. We specifically disclaim any liability for errors or omissions in the Website’s content and do not guarantee that our Website/Sites will be uninterrupted, free from viruses, or reliable. Neither we nor any other indemnified party are responsible for any incompatibility between our Website/Sites and any service, software, or hardware, or for any delay or failure in transmission or transactions related to our Website/Sites.
The content on this website is for informational purposes only. It is gathered from a variety of credible sources and is not intended to replace medical advice from a healthcare provider. If you have any concerns regarding the information on this site, we encourage you to conduct your own research.
The purpose of this website, along with our services and programs, is not to provide information or advice regarding specific diseases or physical conditions. Our website and services are not intended to replace professional medical advice. We make no representations or warranties and disclaim all liability regarding any treatment, outcome, or action taken based on the information provided through this website or the sessions offered, whether in-person or online. For any health concerns or medical advice, you should consult a qualified healthcare professional, such as a physician, psychologist, or other trained specialist, as soon as possible.
By accessing this website, you acknowledge that you have carefully read this “Disclaimer of Warranties and Limitation of Liability” and fully understand that it acts as a release of liability. You agree to release and discharge all indemnified parties, including the ‘Waves for Thriving’ company, its practitioners, and therapists, from any and all claims or causes of action. Furthermore, you voluntarily waive and irrevocably release any rights you may have to pursue legal action against any indemnified party for personal injury or property damage.
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, WILL WE BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR OTHER DAMAGES (INCLUDING LOST PROFITS), PERSONAL INJURY (INCLUDING DEATH), OR PROPERTY DAMAGE ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE WEBSITE OR ANY CONTENT OR FEATURES THEREOF, OR ANY ACTION OR INACTION, EITHER ONLINE OR OFFLINE, BY ANY USER OF THE WEBSITE OR ANY OTHER INDIVIDUAL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU, FOR ALL LOSSES, COSTS, DAMAGES, LIABILITIES, OR EXPENSES (INCLUDING ATTORNEY’S FEES AND COSTS) YOU INCUR, UNDER ANY LEGAL THEORY INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE LOWER OF THE AMOUNT YOU PAID, IF ANY, FOR ACCESS OR PARTICIPATION IN ANY ACTIVITY RELATED TO THE WEBSITE.
TERMS AND CONDITIONS FOR RECEIVING OUR SERVICES ONLINE OR IN PERSON
By accessing or using the services provided by Waves for Thriving (“Company”, “we”, “us”), whether in-person or online, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you should not access or use our services.
Waves for Thriving offers a range of services, including but not limited to Sound Therapy, PSYCH-K, Reiki, Mindful Eating and living Coaching, Somatic Healing, and other wellness services. These services may be provided in person or online through virtual platforms, depending on your selection.
You must be 18 years or older to access and use our services. If you are under 18, you must have the consent of a parent or legal guardian to use our services.
You agree to schedule your appointments as per the available slots provided on our booking platform. You will receive confirmation of your appointment upon successful scheduling. You are responsible for providing accurate information when booking your session, and for ensuring that your scheduled session time is suitable for you.
If you need to cancel or reschedule your appointment, please notify us at least 24 hours before the scheduled time. Late cancellations or no-shows may incur a cancellation fee or result in a loss of payment, depending on our cancellation policy.
Online Services:
Payment is required at the time of scheduling for online services. You can reschedule or cancel your appointment and request a refund, provided you comply with our cancellation policy. All payments are securely processed through third-party payment gateways (e.g., Stripe, PayPal), and we do not store your payment information.
In-Person Sessions:
For in-person sessions, payment can be made on the day of your appointment using an EFTPOS machine or cash. Accepted payment methods will be clearly outlined during the booking process.
We respect your privacy and are committed to protecting your personal information. Any personal information you provide will be stored and used only in accordance with our Privacy Policy. We will not share your personal information with third parties unless required by law or with your explicit consent. For further details, please refer to our Privacy Policy above.
While we offer wellness services, please note that our services are not intended to replace professional medical advice, diagnosis, or treatment. You should consult a licensed healthcare provider before beginning any new wellness service or program.
You agree to inform the practitioner of any health conditions or concerns before the service, as certain therapies may not be suitable for everyone.
Sound Therapy Contraindications:
Sound therapy may not be suitable for individuals with the following conditions:
Please inform us if you have any other severe health concerns. By purchasing a session, you confirm that you do not have any of the conditions listed above.
By receiving services from Waves for Thriving, you acknowledge and agree to the limitations of our liability. We are not responsible for any injury, loss, or damage (direct or indirect) arising from your participation in our services. Our total liability shall be limited to the amount you paid for the service that led to the claim.
You agree to conduct yourself respectfully during all sessions, both online and in person. Any disruptive behaviour, harassment, or abusive language towards the practitioner or other clients may result in termination of the session without refund.
All content provided by Waves for Thriving, including but not limited to educational materials, videos, and other content, is the property of the Company. You agree not to reproduce, distribute, or share any of this content without the express written permission of the Company.
Waves for Thriving reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on the Website, and your continued use of our services after such changes constitutes your acceptance of the updated Terms.
These Terms and Conditions are governed by the laws of the jurisdiction in which the Company operates. Any legal disputes will be resolved in the appropriate courts located within that jurisdiction.
By purchasing and attending any online or in-person Individual Session, Group Session, training, workshops and programs, you confirm that all information you provided is accurate and current to the best of your knowledge. You understand that this information is collected for safety purposes and will be kept strictly confidential unless you provide written consent for sharing.
By purchasing and attending any online or in-person Individual Session, Group Session, training, workshops and programs, you hereby give your consent to receive treatments and acknowledge that you are doing so at your own risk. You understand that your health and safety regarding these services are your sole responsibility. Your decision to receive these services is voluntary, and you fully understand and assume any and all risks associated with them.
In exchange for receiving services for yourself and on behalf of your heirs, executors, administrators, and personal representatives, you hereby waive, release, discharge, and hold your therapist harmless from any and all liability for injuries, damages, or claims arising from or related to your receipt of these services, whether now or in the future, foreseen or unforeseen.
Please take a moment to read and initial the following information:
For further details regarding our privacy practices and terms and conditions, or if you have any questions, concerns, or believe that any of the information we hold about you is incorrect or incomplete, please contact us at your earliest convenience via email at wavesforthriving@gmail.com. We also welcome and appreciate your feedback.
